Collection of Information

We collect information when you browse the website, when you place an order and when you fill out any of the forms.

In addition, we automatically receive and store information from your computer and browser, such as:

  • your IP address
  • the type of hardware and browser used
  • the page(s) you view

Use of Information

Any information we collect from you may be used to:

  • Personalize your experience and meet your individual needs
  • Provide personalized advertising content
  • Improve our website
  • Improve customer service and your support
  • Contact you by email
  • Administer a competition, promotion, or survey

Disclosure to Third Parties

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website, so long as those parties agree to keep this information confidential.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

Protection of Personal Information and Data

The Internet user may be asked to provide certain personal data when filling out forms. This data is required for Francecom to process the Internet user’s request.

Francecom agrees to respect the provisions of French law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, as amended, and to take all necessary precautions to preserve the security of the personal information entrusted to us. No personal information will be communicated to third companies without the prior and informed consent of the Internet user.

We implement a variety of security measures to keep your personal information safe:

  • SSL Protocol
  • Login/password management
  • Network monitoring software
  • Multiple computer backups
  • Firewall

We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

Information about cookies on our site

Detailed information on cookies and their management on the website is available here: Cookie policy (EU)

Right to Access, Modify and Delete Your Data

We are committed to providing you with the right to object to and withdraw your personal information. The right to object is understood to be the opportunity for Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

If, at any time, you wish to have access to your personal information, or if you wish to modify or delete it, just make a request directly through our contact information or the form below

To exercise these rights, you can contact us

Le Domaine des Bans
146 rue James Wiese
88430 Corcieux

Tel: +33 (0)3 29 51 64 67
Email: domainedesbans@cielavillage.com

You can make a direct request via this form:

Contact Information*
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