FAQ – Help

The easiest way to pay is by credit card on our website or by phone (Visa, MasterCard, Eurocard and Carte Bleue). Payment by credit card is secure.

Other payment options include bank transfer, bank or ANCV Connect cheques or paper vacation vouchers. You can also pay in 3x, free of charge.

Please note that only credit card payments are accepted 7 days prior to arrival.

A deposit of 25% of the total amount is payable at the time of booking.

You can pay the balance later. The balance of your reservation is due no later than 30 days before the start of your stay.

To pay your balance, log on to your customer area, at the bottom right of the home page.

Yes, ANCV vacation vouchers are accepted, in paper AND connect formats.

To pay with vacation vouchers, you must:

– Select the “Chèque vacances” payment method when booking.

– Send the vacation vouchers by registered post with acknowledgement of receipt to the campsite address within 5 days of the booking request.

– The amount can be topped up by a bank cheque, or by another means of payment.

A booking confirmation will be sent to you on receipt of the cheques by the campsite.

Rates vary according to booking period, dates of stay and the level of comfort of the accommodation.

The price includes the accommodation booked as well as the services and activities offered by the campsite:

– Children’s entertainment,

– Evening entertainment,

– Sports activities (except those listed at extra cost),

– Access to the swimming pool,

– Access to sanitary facilities.

The following services will be added to the posted rates:

– Taxes

– Visitors or additional persons,

– Pets stay,

– Additional vehicles,

– Activities offered outside the campsite,

– Drinks in the bar, restaurant and shops

– Cancellation guarantee or insurance,

– Access to wellness centers and spa & balneotherapy facilities

– End-of-stay cleaning option, included free of charge only in Premium accommodation…

– Linen rental, except in rentals identified with **** or Premium

– Baby kit (cot + high chair), except in rentals identified with **** or Premium

If you have chosen to pay by credit card, the camping-village will debit your bank account with a deposit of 25% at the time of confirmation of your stay, i.e. generally within 72 hours of your booking request.

A booking request confirmation message is automatically sent to you by e-mail.

If you can’t find it, you can call us on +33 (0)5 58 78 12 33 and select option 3. Or you can log in to your customer area.

When?

The balance of your stay must be paid no later than 30 days before your arrival at the campsite.

How?

In the confirmation e-mail for your stay, click on “see the details of my booking”, or find your booking on our website, via your customer area.

You can request changes to your stay (dates, type of accommodation, options) subject to availability.

This request must be made in writing to the campsite (by post or by e-mail via the Contact page) no later than 15 days before the start of your stay. None at the latest 15 days before the start of your stay. No postponements will be accepted for the following season. If no change is made, you will have to continue your stay under the original booking conditions or cancel it in accordance with the cancellation insurance conditions.

Requests to increase the length of your stay are subject to availability and current rates.

Any request to reduce the length of your stay is considered a partial cancellation and will be subject to the cancellation and interruption of stay conditions.

You can cancel your booking at any time (with or without charges depending on the dates). For refund terms and conditions, please refer to our general terms and conditions.

With cancellation insurance?

1 – Notify us by e-mail at contact@domaine-des-bans.com or by telephone on +33 (0)3 29 51 64 67

2 – To cancel your booking, please declare your claim on the FICHE Contact portal by choosing ‘Claim’. To respect the declaration deadlines, you must declare the claim within 5 days of the event that could lead to cancellation.

Without cancellation insurance?

To cancel your booking, please contact us by e-mail at contact@domaine-des-bans.com or by telephone on +33 (0)3 29 51 64 67 as soon as you are aware of the event that could lead to cancellation.

Cancellation costs can be covered by the cancellation guarantee offered by the campsite, at a cost of 4% of the total cost of the stay (for rentals and bare pitches).

Before your departure, if one of the following events occurs:

– serious illness, serious accident or death in the family,

– serious illness or death (see extension)

– pregnancy complications before the 8th month,

– major material damage to your property requiring your presence,

– redundancy

– serious damage to your vehicle during the 96 working hours preceding the 1st day of your stay, provided that the vehicle cannot be used to get you to your holiday destination,

– cancellation or modification of vacation dates by the employer.

You will be reimbursed for all sums paid (with the exception of the 4% deductible).

For more details, please consult the cancellation guarantee brochure.

Cancellation cover allows you to be reimbursed for sums paid (after deducting the excess) in a wide range of situations, such as serious illness, redundancy, cancellation or modification of vacations, etc.

Find out more about cover in the question: what is cancellation cover.

If you have any questions about the Yelloh! Plus loyalty program, please contact the Yelloh Village team directly. Call 04.66.739.739, or e-mail yellohplus@yellohvillage.com.

Yes, babies are included in the maximum capacity of the accommodation (rental and pitch).

For rentals: the number of people indicated in the description must not be exceeded.

For pitches: the maximum capacity is 6 people, including children and babies.

According to campsite

No, our animation teams will not take charge of children under the age of 4.

Yes, pets are allowed on the campsite, except for 1st and 2nd category dogs. However, there will be a charge of €6 per night.

In all cases, dogs must be kept on a leash at all times. They are prohibited around swimming pools, in food shops and in buildings. Animal vaccination records must be up to date.

The map is available in the “Documents to download” section, as is the campsite brochure. Campsite map

Some rentals are equipped with electric heating or air conditioning (reversible or not). To be sure, simply consult the descriptions of our rentals on our website.

Some of them are. To be sure, read our rental descriptions carefully.

Yes, blankets and pillows are always provided.

For rentals:

Arrival from 5pm Departure before 10am

For pitches: Arrival from 12h Departure before 11h

For pitches:

Arrival from 16h Departure before 10h

For more information and for late arrivals ( + 19h), please contact the reception by phone at +33 (0)3 29 51 64 67, choosing 3.